However, with the acquisition of each, we received negative messages from Moodle™ HQ who publicly criticized LTG’s strategy of building a team of Moodle™ experts that can support open-source users on a truly global scale. ![]() ![]() At Open LMS, Phill Miller led his company on three fundamental principles, one of which was: Retain all of our customers by obsessing about the customer experience.Īs we create the new evolution of Open LMS since it’s departure from Blackboard and integration with eCreators and eThink, client retention rates have risen. We strive to provide service that gives our customers confidence from day one, and we work tirelessly to accomplish that.Īs we’ve brought Moodle™ providers, eCreators and eThink Education, together under the Open LMS banner, we’ve lived those goals. When we acquire companies, a crucial priority is customer continuity and care above all else. ![]() ![]() By: Jonathan Satchell, Chief Executive at Learning Technologies Group plc.
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